Charlie Thompson https://personal-site-swart-six.vercel.app/ Articles by Charlie Thompson, founder and CEO of AppealsOne. en-us Tue, 06 Oct 2026 12:00:00 GMT Clear as mud https://personal-site-swart-six.vercel.app/articles/clear-as-mud/ https://personal-site-swart-six.vercel.app/articles/clear-as-mud/ Tue, 06 Oct 2026 12:00:00 GMT Why healthcare costs what it costs, from someone who has spent 15 years in the front and back office, and what we can actually do about the part I understand. The $150k denial that landed on the patient https://personal-site-swart-six.vercel.app/articles/the-150k-denial/ https://personal-site-swart-six.vercel.app/articles/the-150k-denial/ Tue, 06 Oct 2026 12:00:00 GMT A correct prior authorization turned into a $150,000 denial, and the bill went to the patient. Six months later she owed nothing. Most people never get there. The front end will not stop denials https://personal-site-swart-six.vercel.app/articles/the-front-end-will-not-stop-denials/ https://personal-site-swart-six.vercel.app/articles/the-front-end-will-not-stop-denials/ Thu, 01 Oct 2026 12:00:00 GMT Denial prevention has gotten better and all of it should be done. But a clean claim can still be denied, and most organizations are underbuilt for what happens after the denial lands.